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I lost or forgot my PIN. What do I do now?

The following information is for family members. If you are a counselor looking for your PIN, please reference this article.

If you lost or forgot your PIN, reach out to your school counselor and request it, or send an email to The subject line should say: Request Family PIN for [name of your school]. In the body of the email include your name, email address, name of your school and your student’s graduation year.

Note that the PIN is only needed to activate your account the first time. For all subsequent logins, you will only need your email address and password.

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What do you do with student information?

Student information (name, email, school name, year of graduation) is retained in a secure database by CGN for account verification purposes only. Student information is never shared, sold, or distrib


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